Service Tenet

Fast, Accurate, Professional, Considerate

Our Promise

One year warranty period

Reply customer's question within 1 hour during working time;

Offer 24 hours Online service;

Provide 7×24 hours live support for serious malfunction, 5×8 hours live support for normal malfunction;

Through telephone or e-mail investigation after 1 month of the project installation.

Pre-Sales Service

1. On-site investigation, provide project effect design and customize the best ice making solution;

2. Provide all the service and question answering of our ice machine products.

Sales Service

1. Strictly inspection by our engineer after QC inspection before shipment, to make sure product quality is in the best condition.

2. Provide professional on-site installation, technical instruction, site debugging, product training and maintenance service according to the contract.

3. Provide full set of hardware and software training for your engineer to master the operation and maintenance.

After-Sales Service

1. Warranty: Provide all free replacement or maintenance (free for labor & material & management and financial etc), if there is product problem within warranty period (With the exception of man-made destruction or force majeure such as natural disasters).

2. Real-time communication service: You can obtain technical support service by telephone, e-mail and other instant communication tools or remote assistance if there is any problem during usage.

3. The hardware and software upgrade service: We will provide free life-long software application system maintenance and upgrade (including labor);you can contact our technical engineers or sales engineers if you have the hardware upgrade requirement, we will provide you the most favorable hardware upgrades service.

4. The annual inspection service: We will provide you comprehensive maintenance of the ice making machine two times per year and we can provide the operation and maintenance training to your engineers according to your requirement.

5. Live support for big event: You can contact us in advance if you have big event and need live support. Engineer could be assigned to offer on-site support upon your requirements.